Best practices in Customer support

Best practices in Customer support, available at Free, has an average rating of 4.68, with 11 lectures, based on 1206 reviews, and has 11036 subscribers.

You will learn about Best practices in Customer Support How to hire support reps Best practices for a SaaS support rep Best practices while using chat tools This course is ideal for individuals who are Customer support representatives, support agents, customer support enthusiasts It is particularly useful for Customer support representatives, support agents, customer support enthusiasts.

Enroll now: Best practices in Customer support

Summary

Title: Best practices in Customer support

Price: Free

Average Rating: 4.68

Number of Lectures: 11

Number of Published Lectures: 11

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Who Should Attend

Target Audiences

A knowledge repository that will help you stay ahead of the curve. It covers everything you need to know about best practices, which will make your customer support practice a success.
These practices can be followed by a customer support representative from any startup or enterprise!

You will be introduced to different factors and techniques from hiring a rep to using chat tools the best possible way!

Update 1.0.1: All the captions in the videos have been updated to match with the videos in the course.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Hiring your first Customer support rep

Lecture 3: Personalising your responses

Lecture 4: Forms as a part of customer support

Lecture 5: Handling Difficult conversations

Lecture 6: Proactive communication during service outages

Lecture 7: Best practices for SaaS customer support

Lecture 8: Best practices for live chat support

Lecture 9: Key metrics to measure customer support

Lecture 10: Managing your customer support team during holidays

Lecture 11: Building your multi channel customer support

Instructors

Freshchat by Freshworks Inc
Live chat software

Rating Distribution

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!