Hotel Reception Reservation Assistant Skills

Hotel Reception & Reservation Assistant Skills, available at $19.99, has an average rating of 4.17, with 16 lectures, based on 6 reviews, and has 137 subscribers.

You will learn about Describe how to Converse with Customers Explain the Rules of Email Etiquette Explain the Rules of Grooming & Dress Code Explain the Rules of Telephone Etiquette Describe the Need of Relationship with Customers Explain how to Build Rapport with Customers Describe Roles/Responsibilities of Hotel Reception Assistant Explain what is Up-selling Explain what is Cross-selling Identify the Steps for Selling as Hotel Reception Assistant Describe the Factors Influencing Buying Decision Explain how to Handle Customer’s Buying Objections Explain how to be Assertive as Hotel Reception Assistant Identify the Steps for Handling Customers’ Complaints List the Tips for Success as a Hotel Reception Assistant This course is ideal for individuals who are Customer Service Executives or Receptionist or Telephone operator or Client relationship manager or Marketing department It is particularly useful for Customer Service Executives or Receptionist or Telephone operator or Client relationship manager or Marketing department.

Enroll now: Hotel Reception & Reservation Assistant Skills

Summary

Title: Hotel Reception & Reservation Assistant Skills

Price: $19.99

Average Rating: 4.17

Number of Lectures: 16

Number of Published Lectures: 16

Number of Curriculum Items: 16

Number of Published Curriculum Objects: 16

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

Describe how to Converse with Customers

Explain the Rules of Email Etiquette

Explain the Rules of Grooming & Dress Code

Explain the Rules of Telephone Etiquette

Describe the Need of Relationship with Customers

Explain how to Build Rapport with Customers

Describe Roles/Responsibilities of Hotel Reception Assistant

Explain what is Up-selling

Explain what is Cross-selling

Identify the Steps for Selling as Hotel Reception Assistant

Describe the Factors Influencing Buying Decision

Explain how to Handle Customer’s Buying Objections

Explain how to be Assertive as Hotel Reception Assistant

Identify the Steps for Handling Customers’ Complaints

List the Tips for Success as a Hotel Reception Assistant

Who Should Attend

Customer Service Executives

Receptionist

Telephone operator

Client relationship manager

Marketing department

Target Audiences

Customer Service Executives

Receptionist

Telephone operator

Client relationship manager

Marketing department

A very useful course for those working in hospitality sector and as a receptionist.  Readers can learn the following points after enrolling into this course:-

how to Converse with Customers

Rules of Email Etiquette

Rules of Telephone Etiquette

how to Build Rapport with Customers

Steps for Selling as Hotel Reception Assistant

Other topics like Cross-selling and Up-selling are covered in this course.

In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. The norms of speaking to a customer are slightly different from when one is speaking to a friend or a colleague. Effectively engaging your customer is dependent on your ability to sound interesting and convey a positive attitude. Developing good speaking skills involves an increased awareness of your voice, language, body language, and tone while speaking.

Your primary tool for communication while speaking is your voice. When speaking to a customer, think about projection, pace and modulation. Projection: The volume of your voice should be loud enough that the customer can hear you but not too loud to sound rude nor too soft such that the customer cannot hear you. If customer asks you to repeat many times, then adjust your volume accordingly.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Describe how to Converse with Customers

Lecture 3: Explain the Rules of Email Etiquette

Lecture 4: Explain the Rules of Grooming & Dress Code

Lecture 5: Explain the Rules of Telephone Etiquette

Lecture 6: Describe the Need of Relationship with Customers

Lecture 7: Explain how to Build Rapport with Customers

Lecture 8: Describe Roles/Responsibilities of Hotel Reception Assistant

Lecture 9: Explain what is Up-selling

Lecture 10: Explain what is Cross-selling

Lecture 11: Identify the Steps for Selling as Hotel Reception Assistant

Lecture 12: Describe the Factors Influencing Buying Decision

Lecture 13: Explain how to Handle Customer’s Buying Objections

Lecture 14: Explain how to be Assertive as Hotel Reception Assistant

Lecture 15: Identify the Steps for Handling Customers’ Complaints

Lecture 16: List the Tips for Success as a Hotel Reception Assistant

Instructors

Management Study Guide
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3 stars: 2 votes

4 stars: 1 votes

5 stars: 3 votes

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