GAP Model of Service Quality

GAP Model of Service Quality, available at Free, has an average rating of 4.45, with 8 lectures, based on 13 reviews, and has 709 subscribers.

You will learn about Learners will have an understanding of service, service quality & service quality standards. Participants will able to understand the GAP model of service quality. Participants will able to identify the Gap’s mentioned in the GAP model and its significance. Learners can evaluate the application of GAP model. Evaluation and application of how the GAPs can be closed to achieve high quality service. This course is ideal for individuals who are Management students, management professional and who has genuine interested in learning service marketing It is particularly useful for Management students, management professional and who has genuine interested in learning service marketing.

Enroll now: GAP Model of Service Quality

Summary

Title: GAP Model of Service Quality

Price: Free

Average Rating: 4.45

Number of Lectures: 8

Number of Published Lectures: 8

Number of Curriculum Items: 8

Number of Published Curriculum Objects: 8

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Learners will have an understanding of service, service quality & service quality standards.

Participants will able to understand the GAP model of service quality.

Participants will able to identify the Gap’s mentioned in the GAP model and its significance.

Learners can evaluate the application of GAP model.

Evaluation and application of how the GAPs can be closed to achieve high quality service.

Who Should Attend

Management students, management professional and who has genuine interested in learning service marketing

Target Audiences

Management students, management professional and who has genuine interested in learning service marketing

Friends, In today’s competitive world every organization is trying hard to capture the attention of their target customer and to satisfy their needs and wants. Therefore it is absolutely imperative to understand customer expectations especially in service industry because it is very difficult to understand the customer expectation and perception of the service they have received because mostly the service are intangible in nature.

Therefore the purpose of the GAP Model of service quality is to identify the Gap between customer expectations & the actual service received by the customer. And it also explains how to close these gaps so that high quality of service can be delivered.

Thus the objective of this course is to make the participants aware with the knowledge of service quality, GAP Model of service quality and to create understanding of how to close the various gaps to achieve high quality service and how to generate customer satisfaction.

The entire course “GAP Model of Service Quality” is divided into 7 Modules

Module 01 : Service & Service Quality

Module 02 : Introduction to GAP model

Module 03 : GAP1 – Listening Gap

Module 04 : GAP2 – Service design & Standard Gap

Module 05 : GAP3 – Service Performance GAP

Module 06 : GAP4 – Communication GAP

Module 07 : GAP5 – Customer GAP

I welcome and invite you all to join this course as I sincerely believe that it will add immense value to your existing knowledge base especially in terms of understanding of service quality, dimensions of service quality, GAPs in service delivery and how to close those gaps to deliver how quality services.

Thank you so much.

Course Curriculum

Chapter 1: Introductory session of the Course GAP Model of Service Quality

Lecture 1: Introductory session of the Course GAP Model of Service Quality

Chapter 2: Module 01: Service & Service Quality

Lecture 1: Module 01: Service & Service Quality

Chapter 3: Module 02: Introduction to GAP Model

Lecture 1: Module 02: Introduction to GAP Model

Chapter 4: Module 03 – GAP1 Listening GAP

Lecture 1: Module 03 – GAP1 Listening GAP

Chapter 5: Module 04 – GAP2 Service design & Standard Gap

Lecture 1: Module 04 – GAP2 Service design & Standard Gap

Chapter 6: Module 05 – GAP3 Service Performance Gap

Lecture 1: Module 05 – GAP3 Service Performance Gap

Chapter 7: Module 06 – GAP4 Communication Gap

Lecture 1: Module 06 – GAP4 Communication Gap

Chapter 8: Module 07 – GAP5 Customer Gap

Lecture 1: Module 07 – GAP5 Customer Gap

Instructors

Saurabh Parmar
Assistant Professor

Rating Distribution

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2 stars: 0 votes

3 stars: 1 votes

4 stars: 5 votes

5 stars: 7 votes

Frequently Asked Questions

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