IT Infrastructure (Level 3) Technical Support Crash Course

IT Infrastructure (Level 3) Technical Support – Crash Course, available at $19.99, has an average rating of 3.8, with 17 lectures, based on 27 reviews, and has 4228 subscribers.

You will learn about Day in the life of an infrastructure technician An overview of hypervisors and their function Introduction to virtual switches – how they tie into hypervisors, etc Incident management fundamentals – managing incidents Recovery Point Objectives (RPOs) and Recovery Time Objectives (RPOs) Data protection fundamentals Backup types – incremental, differential, full and synthetic full SAN Storage Overview – basics of storage area networks Overview of the most common RAID levels used for backup purposes – RAID0, RAID1, RAID5 and RAID6 This course is ideal for individuals who are 2nd line desktop support technicians looking to move upto 3rd level infrastructure support It is particularly useful for 2nd line desktop support technicians looking to move upto 3rd level infrastructure support.

Enroll now: IT Infrastructure (Level 3) Technical Support – Crash Course

Summary

Title: IT Infrastructure (Level 3) Technical Support – Crash Course

Price: $19.99

Average Rating: 3.8

Number of Lectures: 17

Number of Published Lectures: 17

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: ￡19.99

Quality Status: approved

Status: Live

What You Will Learn

Day in the life of an infrastructure technician

An overview of hypervisors and their function

Introduction to virtual switches – how they tie into hypervisors, etc

Incident management fundamentals – managing incidents

Recovery Point Objectives (RPOs) and Recovery Time Objectives (RPOs)

Data protection fundamentals

Backup types – incremental, differential, full and synthetic full

SAN Storage Overview – basics of storage area networks

Overview of the most common RAID levels used for backup purposes – RAID0, RAID1, RAID5 and RAID6

Who Should Attend

2nd line desktop support technicians looking to move upto 3rd level infrastructure support

Target Audiences

2nd line desktop support technicians looking to move upto 3rd level infrastructure support

Over this course, you’ll learn everything you need to know to be able to move up from 2nd line desktop support to 3rd line infrastructure support. Note that this does assume knowledge of some basic IT fundamentals, which in most cases would have been gained whilst at 1st line technician level.

Whilst this will, of course, vary between different organisations, this is based on my own experiences of some of the key things that can go a long way to making that move, along with becoming as familiar as possible with your organisation’s processes, I wish you all the best of success in your career.

* Brief introduction to the course and the contents

* Day in the life of an infrastructure technician

* An overview of hypervisors and their function

* Introduction to virtual switches – how they tie into hypervisors, etc

* Incident management fundamentals – managing incidents

* Recovery Point Objectives (RPOs) and Recovery Time Objectives (RPOs)

* Escalation processes – when to escalate an issue to a higher level of the support process

* Threat monitoring – identifying threats

* REPADMIN and DCDIAG utility overview

* SYSVOL folder basics – replication overview

* Data protection fundamentals

* Backup types – incremental, differential, full and synthetic full

* SAN Storage Overview – basics of storage area networks

* Overview of the most common RAID levels used for backup purposes – RAID0, RAID1, RAID5 and RAID6

Course Curriculum

Chapter 1: Introduction

Lecture 1: Making the most of this course

Lecture 2: Introduction

Lecture 3: Day in the life

Chapter 2: Hypervisors and virtual switches

Lecture 1: Hypervisors

Lecture 2: Virtual switches

Chapter 3: Incident management, RTOs and RPOs

Lecture 1: Incident management

Lecture 2: Recovery point objectives (RPOs)

Lecture 3: Recovery time objectives (RTOs)

Chapter 4: Escalation processes and threat monitoring

Lecture 1: Escalation processes

Lecture 2: Threat monitoring

Chapter 5: Replication & SYSVOL

Lecture 1: REPADMIN and DCDIAG

Lecture 2: SYSVOL Folder

Chapter 6: Data protection & backups

Lecture 1: Data protection fundamentals

Lecture 2: Backup types

Chapter 7: Storage area network (SAN) and RAID

Lecture 1: Storage Area Network (SAN)

Lecture 2: RAID & RAID levels

Chapter 8: Bonus lecture

Lecture 1: Bonus lecture

Instructors

John Courtenay
IT & cyber security online training courses

Rating Distribution

1 stars: 3 votes

2 stars: 2 votes

3 stars: 5 votes

4 stars: 7 votes

5 stars: 10 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!