Zendesk for Customer Service Agents-Complete Training Course

Zendesk for Customer Service Agents-Complete Training Course, available at $74.99, has an average rating of 4.59, with 41 lectures, based on 622 reviews, and has 2501 subscribers.

You will learn about How to deal with tickets in Zendesk like a PRO How to be productive with Zendesk Best practices on how to use Zendesk Tricks and tips that will make you standout This course is ideal for individuals who are Customer Service Agents or Employees in companies that use Zendesk or Aspiring Customer Service Agents or Anyone looking to implement Zendesk in their company It is particularly useful for Customer Service Agents or Employees in companies that use Zendesk or Aspiring Customer Service Agents or Anyone looking to implement Zendesk in their company.

Enroll now: Zendesk for Customer Service Agents-Complete Training Course

Summary

Title: Zendesk for Customer Service Agents-Complete Training Course

Price: $74.99

Average Rating: 4.59

Number of Lectures: 41

Number of Published Lectures: 41

Number of Curriculum Items: 41

Number of Published Curriculum Objects: 41

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

How to deal with tickets in Zendesk like a PRO

How to be productive with Zendesk

Best practices on how to use Zendesk

Tricks and tips that will make you standout

Who Should Attend

Customer Service Agents

Employees in companies that use Zendesk

Aspiring Customer Service Agents

Anyone looking to implement Zendesk in their company

Target Audiences

Customer Service Agents

Employees in companies that use Zendesk

Aspiring Customer Service Agents

Anyone looking to implement Zendesk in their company

Welcome! I am here to help you learn quickly how to use Zendesk like a PRO!

Beginners welcome: no need to know anything about Zendesk.

Zendesk can be challenging to learn on your own without guidance from an experienced trainer. In this course, I will walk you through every step of using ZendeskL in an easy to undertand way for the absolute beginner.

This course will give you a deep understanding of Zendesk’s functionality by using hands-on, contextual examples designed to showcase whyZendesk is awesome and howhow to use it for customer support.

In this Zendesk course you will learn:

· How to setup a free trial account with Zendesk

· Get familiar with the Zendesk interface

· How to create tickets on behalf of customers

· All the ticket options

· How to merge, delete and change status of tickets

· How to recover deleted tickets

· How to setup your Agent Profile

· How to use macros to automate your wokr

· How to create new macros

· How to use the options available under your account

· Tips and tricks on Zendesk productivity

· How to use shortcuts

· How to search Zendesk like PRO

· How to create custom ticket fields

and much, much more!

Enroll today and enjoy:

Lifetime access to the course

3 hoursof high quality, up to date video lectures

Practical Zendesk coursewith step by step instructions on how to implement the different features

Thanks again for checking out my course and I look forward to seeing you in the classroom

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: The Basics

Lecture 1: Setting up your account

Lecture 2: The Interface

Chapter 3: Roles in Zendesk

Lecture 1: Requester/End User/Customer

Lecture 2: Zendesk Agents

Lecture 3: Zendesk Administrators

Lecture 4: Zendesk Account Owner

Chapter 4: Zendesk tickets

Lecture 1: Lets create some sample tickets

Lecture 2: TIcket interface deep dive

Lecture 3: Ticket response options

Lecture 4: More ticket options

Chapter 5: Tickets beyond the basics – handle tickets like a PRO

Lecture 1: Merge ticket into another ticket

Lecture 2: Bulk merge tickets

Lecture 3: Create tickets on behalf of the customer

Lecture 4: Enable and Deactive ticket fields

Lecture 5: Custom fields

Lecture 6: Introduction to Macros

Lecture 7: Creating personal macros for tickets

Lecture 8: Creating macros – part 2

Chapter 6: Increase your Productivity

Lecture 1: Increase productivity using shortcuts

Lecture 2: Using the search function like a pro

Lecture 3: Updating multiple tickets at once

Lecture 4: Receiving and placing calls

Chapter 7: Other useful features – become a Zendesk master

Lecture 1: Setup your agent profile

Lecture 2: In depth look at the different Zendesk Channels

Lecture 3: Customize your Views Menu

Lecture 4: Recover deleted tickets

Lecture 5: Macro settings

Chapter 8: Zendesk Admin options

Lecture 1: Zendesk Branding & Localization

Lecture 2: Benchmarking

Chapter 9: Practice Time!

Lecture 1: Intro to the Practice section

Lecture 2: Exercise 1

Lecture 3: Exercise 1 solution

Lecture 4: Exercise 2

Lecture 5: Exercise 2 solution

Lecture 6: Exercise 3

Lecture 7: Exercise 3 solution

Lecture 8: Exercise 4

Lecture 9: Exercise 4 solution

Chapter 10: Next Steps

Lecture 1: Thank You and next steps

Lecture 2: Bonus lecture

Instructors

George Smarts
Use software to become a productivity superstar

Rating Distribution

1 stars: 4 votes

2 stars: 6 votes

3 stars: 44 votes

4 stars: 195 votes

5 stars: 373 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!