Salesforce Certified Service Cloud Consultant (SU24)

Salesforce Certified Service Cloud Consultant (SU24), available at $19.99, has an average rating of 5, 2 quizzes, based on 2 reviews, and has 14 subscribers.

You will learn about Better insights about the Salesforce Service Cloud Consultant Certification. 80 Sample Questions Correct answers with proper explanation Guidance for Certification This course is ideal for individuals who are Salesforce Administrator or Salesforce Service Cloud Consultant or Salesforce Sales Cloud Consultant or Salesforce Business Analysts It is particularly useful for Salesforce Administrator or Salesforce Service Cloud Consultant or Salesforce Sales Cloud Consultant or Salesforce Business Analysts.

Enroll now: Salesforce Certified Service Cloud Consultant (SU24)

Summary

Title: Salesforce Certified Service Cloud Consultant (SU24)

Price: $19.99

Average Rating: 5

Number of Quizzes: 2

Number of Published Quizzes: 2

Number of Curriculum Items: 2

Number of Published Curriculum Objects: 2

Number of Practice Tests: 2

Number of Published Practice Tests: 2

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

Better insights about the Salesforce Service Cloud Consultant Certification.

80 Sample Questions

Correct answers with proper explanation

Guidance for Certification

Who Should Attend

Salesforce Administrator

Salesforce Service Cloud Consultant

Salesforce Sales Cloud Consultant

Salesforce Business Analysts

Target Audiences

Salesforce Administrator

Salesforce Service Cloud Consultant

Salesforce Sales Cloud Consultant

Salesforce Business Analysts

A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.

Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. The Salesforce Certified Consultant has 2 to 5 years of experience as a senior business analyst and has developed the skills outlined below:

Experience managing implementation projects

Strong analytical and problem-solving skills

Deep knowledge of Salesforce product lines

Solid understanding of internet technologies and cloud computing

Solid understanding of data management and database concepts

Familiarity with the software development lifecycle

Exam weightage

– Industry Knowledge: 10%

– Implementation Strategies: 15%

– Service Cloud Solution Design: 16%

– Knowledge Management: 9%

– Interaction Channels: 10%

– Case Management: 15%

– Contact Center Analytics: 5%

– Integration and Data Management: 5%

– Service Console: 15%

This practice test comes with proper explanationof the correct answer leaving no room for confusion or wrong answers.

Complete these sets of test and then go ahead and nail the Certification!

Course Curriculum

Instructors

Salesforce Ace
Salesforce Expert

Rating Distribution

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5 stars: 2 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!