ITIL 4 Foundation Free Preparation Course

ITIL 4 Foundation Free Preparation Course, available at Free, has an average rating of 3.6, with 18 lectures, based on 12 reviews, and has 635 subscribers.

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You will learn about Introduction: History of ITIL and Differences between V3 and V4 Introduction: Key Concepts of IT Key Concepts of Service Management (1) Key Concepts of Service Management (2) This course is ideal for individuals who are IT learner It is particularly useful for IT learner.

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Summary

Title: ITIL 4 Foundation Free Preparation Course

Price: Free

Average Rating: 3.6

Number of Lectures: 18

Number of Published Lectures: 18

Number of Curriculum Items: 18

Number of Published Curriculum Objects: 18

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Introduction: History of ITIL and Differences between V3 and V4

Introduction: Key Concepts of IT

Key Concepts of Service Management (1)

Key Concepts of Service Management (2)

Who Should Attend

IT learner

Target Audiences

IT learner

The ITIL 4 Foundation introduces the key elements, concepts, and terminology used in the ITIL framework. It’s the entry point for professionals who want to learn about ITSM and how it can enhance the quality and efficiency of IT services, improve customer relations, and reduce risk within an organization.

ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

This course covered service management and introduction of the ITIL 4 Foundation.

Examination Format

40 questions

Multiple choice

26 out of 40 marks required to pass (65%)

60 minutes

Closed book.

Course Curriculum

Chapter 1: Introduction: History of ITIL and Differences between V3 and V4

Lecture 1: Introduction

Lecture 2: History and Difference

Chapter 2: Introduction: Key Concept of IT

Lecture 1: Key Concept of IT

Chapter 3: Key Concepts of Service Management (1)

Lecture 1: Service Management

Lecture 2: Services and Products

Lecture 3: Service Offerings

Lecture 4: Value Creation

Lecture 5: Service Providers and Consumers

Lecture 6: Key Stakeholders

Lecture 7: Other stakeholders and value

Lecture 8: Service Relationships

Lecture 9: Differentiate output and outcome

Lecture 10: Two types of costs to understand

Lecture 11: Two types of risks to understand

Lecture 12: Definitions of utility and warranty

Lecture 13: Exam question Demo

Chapter 4: Thank you

Lecture 1: Thank you

Lecture 2: Last words and upcoming

Instructors

EstoniaHK Education
ITIL?v4, AWS-SAA, PMI-ACP, CCSK, PSPO I

Rating Distribution

1 stars: 0 votes

2 stars: 2 votes

3 stars: 3 votes

4 stars: 4 votes

5 stars: 3 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!