Design Conversational AI Experience

Design Conversational AI Experience, available at $39.99, has an average rating of 3.75, with 22 lectures, 19 quizzes, based on 42 reviews, and has 124 subscribers.

You will learn about You will be able to understand basic concepts behind Conversational AI system You will be able to understand various complexity levels associated with conversational AI You will be able to understand solution components of a Conversational AI system. You will be able to design a Conversational AI experience on a example self service use case This course is ideal for individuals who are Customer engagement professionals Vendors, consultants and service providers or Information technology management or Senior year undergraduate and graduate students in Business & IT or Vendors, consultants and service providers of AI technology It is particularly useful for Customer engagement professionals Vendors, consultants and service providers or Information technology management or Senior year undergraduate and graduate students in Business & IT or Vendors, consultants and service providers of AI technology.

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Summary

Title: Design Conversational AI Experience

Price: $39.99

Average Rating: 3.75

Number of Lectures: 22

Number of Quizzes: 19

Number of Published Lectures: 22

Number of Published Quizzes: 19

Number of Curriculum Items: 41

Number of Published Curriculum Objects: 41

Original Price: $27.99

Quality Status: approved

Status: Live

What You Will Learn

You will be able to understand basic concepts behind Conversational AI system

You will be able to understand various complexity levels associated with conversational AI

You will be able to understand solution components of a Conversational AI system.

You will be able to design a Conversational AI experience on a example self service use case

Who Should Attend

Customer engagement professionals Vendors, consultants and service providers

Information technology management

Senior year undergraduate and graduate students in Business & IT

Vendors, consultants and service providers of AI technology

Target Audiences

Customer engagement professionals Vendors, consultants and service providers

Information technology management

Senior year undergraduate and graduate students in Business & IT

Vendors, consultants and service providers of AI technology

During Covid-19 era, the emphasis on online customer engagement is rapidly increasing. Most organizations are already working on transforming their engagements to increase their online presence. Are you ready to transform your engagement to increase your online presence? Customer surveys find users are turned off from static web pages and drawn to messaging interfaces. How do you start defining a Conversational AI solution that goes beyond simple messaging?

This course will provide you with an appreciation for the complexity of conversational AI systems and desired components needed for a conversational engagement with your customers, suppliers and employees.

The course is divided into multiple sections and will cover many important aspects associated with Conversational AI, such as

We will cover key concepts behind Conversational AI , such as Listening and Comprehension, Knowledge of Subject area, Connect with User needs, Persuasion and Trusting relationship

We will cover the terms used in Conversational AI with  illustrations.  These includes – Utterances, Intents, Entities, Context, Dialog, Short-tail and Long-tail

We will  psychological aspects of conversation. How do we improve the personality of an AI engine to better engage with its users? 

We will ntroduce Conversational AI engines with classifications based on who is conversing and whether the AI engine is supporting or leading a conversation with its users. 

We will provide a measure of the complexity of conversation. It uses the terms specified in previous sections and will illustrate how sophisticated Conversational AI systems can be build using advanced capabilities to improve user engagement. 

We will  various components of Conversational AI solution. It proposes an overall solution architecture that can be used to deploy the system in a real-life business process and used for collecting feedback, analyzing and enhancing its capabilities. 

Finally, we will use design a conversation AI experience using the concepts defined in this course using an example self service use case. 

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Course Outline

Chapter 2: What is Conversational AI

Lecture 1: What is Conversational AI

Chapter 3: Conversational AI Concepts

Lecture 1: Conversational AI Concepts – Intents and Utterances

Lecture 2: Conversational AI Concepts – Entities

Lecture 3: Conversational AI Concepts – Context

Lecture 4: Conversational AI Concepts – Dialog

Lecture 5: Conversational AI Concept – Short Tail and Long tail

Chapter 4: System Chemistry

Lecture 1: System Chemistry

Chapter 5: Conversational AI – Classification

Lecture 1: Machine to Machine Chatbot

Lecture 2: Robotic Assistant

Lecture 3: Virtual Agent

Chapter 6: Conversational AI – Complexity Levels

Lecture 1: Conversational AI Complexity – Level 1- Structured Query and Response

Lecture 2: Conversational AI Complexity – Level 2- NL Query and Response

Lecture 3: Conversational AI Complexity – Level 3- Reactive Context Sensitive

Lecture 4: Conversational AI Complexity – Level 4- Proactive Consultative Conversation

Chapter 7: Conversational AI – Solution Components

Lecture 1: Conversational AI – Solution Overview

Lecture 2: Conversational AI – Solution Sub-systems

Chapter 8: Conversational AI – Use Case Example

Lecture 1: Use Case Example – Design Key Conversational AI Concepts

Lecture 2: Use Case Example – Conversational Flow Design

Chapter 9: Summary

Lecture 1: Summary

Lecture 2: Next Steps

Instructors

Neena Sathi
Principal, Applied AI Institute

Rating Distribution

1 stars: 0 votes

2 stars: 5 votes

3 stars: 13 votes

4 stars: 17 votes

5 stars: 7 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!