Customer Centricity

Customer Centricity, available at Free, has an average rating of 4.15, with 7 lectures, based on 340 reviews, and has 3700 subscribers.

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You will learn about Customer service How to drive a culture of service excellence How to define customers 8 Best in Class Attitudes for Service SuperStardom 16 Customer Centric Steps for Dominating Your Marketplace This course is ideal for individuals who are Bachelors or Masters degree students in Business Administration or Bachelors or Masters degree students in Marketing or Bachelors or Masters degree students in Hospitality and Tourism or Bachelors or Masters degree students in International Business or Any Executive out there who want to improve customer service delivery in their organisation It is particularly useful for Bachelors or Masters degree students in Business Administration or Bachelors or Masters degree students in Marketing or Bachelors or Masters degree students in Hospitality and Tourism or Bachelors or Masters degree students in International Business or Any Executive out there who want to improve customer service delivery in their organisation.

Enroll now: Customer Centricity

Summary

Title: Customer Centricity

Price: Free

Average Rating: 4.15

Number of Lectures: 7

Number of Published Lectures: 7

Number of Curriculum Items: 7

Number of Published Curriculum Objects: 7

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Customer service

How to drive a culture of service excellence

How to define customers

8 Best in Class Attitudes for Service SuperStardom

16 Customer Centric Steps for Dominating Your Marketplace

Who Should Attend

Bachelors or Masters degree students in Business Administration

Bachelors or Masters degree students in Marketing

Bachelors or Masters degree students in Hospitality and Tourism

Bachelors or Masters degree students in International Business

Any Executive out there who want to improve customer service delivery in their organisation

Target Audiences

Bachelors or Masters degree students in Business Administration

Bachelors or Masters degree students in Marketing

Bachelors or Masters degree students in Hospitality and Tourism

Bachelors or Masters degree students in International Business

Any Executive out there who want to improve customer service delivery in their organisation

The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:

1. How to drive a culture of service excellence

2. How to define customers

3. 8 Best in Class Attitudes for Service SuperStardom

4. 16 Customer Centric Steps for Dominating Your Marketplace

This course is aimed at Bachelors and Masters degree students in business, marketing, international business, as well as hospitality and Tourism. It is also an excellent course for executive coaching on how to build a customer. Driven organization

Course Curriculum

Chapter 1: Customer Centricity

Lecture 1: Who is a Customer

Lecture 2: Constituents of Good Customer Services

Lecture 3: KEY Benefits of Delivering Excellent Customer Service

Lecture 4: 8 Best-in-Class Attitudes for Customer Service Superstardom

Lecture 5: 16 Customer Centric Steps to Dominating Your Marketplace – Part 1

Lecture 6: 16 Customer Centric Steps to Dominating Your Marketplace – Part 2

Lecture 7: 16 Customer Centric Steps to Dominating Your Marketplace – Part 3

Instructors

Prof Robert Ebo Hinson
Marketing Professor

Rating Distribution

1 stars: 10 votes

2 stars: 13 votes

3 stars: 72 votes

4 stars: 129 votes

5 stars: 116 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!