Avaya Self-Service Developer Fundamentals

Avaya Self-Service Developer Fundamentals, available at $39.99, has an average rating of 3.55, with 20 lectures, based on 12 reviews, and has 51 subscribers.

You will learn about Avaya Self Service and Artificial Intelligence Avaya Speech Applications and Artificial Intelligence Prepare for the Avaya Solutions Architect – Exam Design Highly Resilient and Scaleable Self Service Solutions for Unified Communications, Contact Center and Artificial Intelligence Become Intimately Familiar With The Avaya Experience Portal Become A Telecom Expert This course is ideal for individuals who are Anybody that wants to learn Telecom / Self Service and Artificial Intelligence It is particularly useful for Anybody that wants to learn Telecom / Self Service and Artificial Intelligence.

Enroll now: Avaya Self-Service Developer Fundamentals

Summary

Title: Avaya Self-Service Developer Fundamentals

Price: $39.99

Average Rating: 3.55

Number of Lectures: 20

Number of Published Lectures: 20

Number of Curriculum Items: 20

Number of Published Curriculum Objects: 20

Original Price: $199.99

Quality Status: approved

Status: Live

What You Will Learn

Avaya Self Service and Artificial Intelligence

Avaya Speech Applications and Artificial Intelligence

Prepare for the Avaya Solutions Architect – Exam

Design Highly Resilient and Scaleable Self Service Solutions for Unified Communications, Contact Center and Artificial Intelligence

Become Intimately Familiar With The Avaya Experience Portal

Become A Telecom Expert

Who Should Attend

Anybody that wants to learn Telecom / Self Service and Artificial Intelligence

Target Audiences

Anybody that wants to learn Telecom / Self Service and Artificial Intelligence

IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.

The Avaya Experience Portal IVR and Orchestration Designer training enables organizations to understand and employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; to automate outbound services with Proactive Outreach Manager; and to leverage existing web applications to create compelling, new services

This Developer Training on Experience Portal includes:

Experience Portal media servers, concepts on which provide automation functionality such as terminating telephony sessions, interfacing to third-party multimedia services and the management of VoiceXML and CCXML sessions.

Experience Portal Manager, concepts which provides centralized operations, administration, management and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing and other Avaya products.

Orchestration Designer, Developer tools which supports application development for Experience Portal and other Avaya self service platforms.

Application Execution Environment is a virtual environment where CCXML and VoiceXML applications developed using Orchestration Designer can be deployed and run.

Omni-channel Applications understand concepts to enhanced customer service experience by developing multi channel (email, SMS, voice) applications for self service.

Develop Self Service Applications Start Developing Applications from scratch for customer service experience by developing voice applications for self service with Orchestration Designer.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Self Service and Speech Recognition

Lecture 1: Self Service and Speech Recognition

Chapter 3: Self Service and Artificial Intelligence

Lecture 1: Self Service and Artificial Intelligence

Chapter 4: Avaya Self Service Concepts

Lecture 1: Avaya Self Service Concepts

Chapter 5: Avaya Software and Applications

Lecture 1: Avaya Software and Applications

Chapter 6: Avaya Software and Ava Cloud Services

Lecture 1: Avaya Software and Ava Cloud Services

Chapter 7: Avaya Speech Recognition for Users

Lecture 1: Avaya Speech Recognition for Users

Chapter 8: Avaya Self Service Products (Interactive Response)

Lecture 1: Avaya Self Service Products (Interactive Response)

Chapter 9: Avaya Ecosystem and Integrations

Lecture 1: Avaya Ecosystem and Integrations

Chapter 10: Avaya Self Service Ecosystem and Pillars

Lecture 1: Avaya Self Service Ecosystem and Pillars

Chapter 11: Self Service Return of Investment Formula

Lecture 1: Self Service Return of Investment Formula

Chapter 12: Self Service Business Analytics

Lecture 1: Self Service Business Analytics

Chapter 13: Avaya Self Service with Experience Portal

Lecture 1: Avaya Self Service with Experience Portal

Chapter 14: Avaya Experience Portal Features and Multi-Channel

Lecture 1: Avaya Experience Portal Features and Multi-Channel

Chapter 15: Avaya Experience Portal Architecture

Lecture 1: Avaya Experience Portal Architecture

Chapter 16: Avaya Experience Portal Features and Trends

Lecture 1: Avaya Experience Portal Features and Trends

Chapter 17: Avaya Self Service on VMware and Amazon Web Services

Lecture 1: Avaya Self Service on VMware and Amazon Web Services

Chapter 18: Avaya Experience Portal Media Processing Platform

Lecture 1: Avaya Experience Portal Media Processing Platform

Chapter 19: Avaya Orchestration Designer Implementation

Lecture 1: Avaya Orchestration Designer Implementation

Chapter 20: Avaya Orchestration Designer your First Self Service Application

Lecture 1: Avaya Orchestration Designer your First Self Service Application

Instructors

Juan Sebastian Garcia
CHFI – CCNA – ENA – ACE

Rating Distribution

1 stars: 1 votes

2 stars: 1 votes

3 stars: 4 votes

4 stars: 4 votes

5 stars: 2 votes

Frequently Asked Questions

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