IT Service management- develop SLA, Service catalog, OLA

IT Service management: develop SLA, Service catalog, OLA, available at $34.99, has an average rating of 3.8, with 8 lectures, based on 85 reviews, and has 448 subscribers.

You will learn about How align IT services and support to company goals What is Portfolio of IT services Develop a Service catalog structure Develop SLA Develop OLA Develop PBA (Patterns of business analysis) This course is ideal for individuals who are IT managers or CIO or IT support staff or Help Desk staff or Business customers or IT service users or System administrators or IT engineers or IT developers It is particularly useful for IT managers or CIO or IT support staff or Help Desk staff or Business customers or IT service users or System administrators or IT engineers or IT developers.

Enroll now: IT Service management: develop SLA, Service catalog, OLA

Summary

Title: IT Service management: develop SLA, Service catalog, OLA

Price: $34.99

Average Rating: 3.8

Number of Lectures: 8

Number of Published Lectures: 8

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: $29.99

Quality Status: approved

Status: Live

What You Will Learn

How align IT services and support to company goals

What is Portfolio of IT services

Develop a Service catalog structure

Develop SLA

Develop OLA

Develop PBA (Patterns of business analysis)

Who Should Attend

IT managers

CIO

IT support staff

Help Desk staff

Business customers

IT service users

System administrators

IT engineers

IT developers

Target Audiences

IT managers

CIO

IT support staff

Help Desk staff

Business customers

IT service users

System administrators

IT engineers

IT developers

Learn to deliver business value by IT services!

This course is for both business and IT managers. The course main goal is to deliver the best IT management practices, and help both IT and business managers create business value by using IT services.

You learn how to align IT to business goals, identify patterns of business analysis, develop service catalog, SLA, OLA, organize 3rd party services integration and management.

Enroll now and improve your knowledge and skills in:

– develop IT strategy in alignment with business goals and requirements;

– define IT services portfolio;

– provide IT/business analysis,

– create patterns of business activities (PBA)

– develop IT services catalog

– develop Service level agreements (SLAs) between a customer and IT provider,

– develop OLAs – internal agreements between different IT groups and teams. OLA supports SLA by better integration and collaboration of various IT teams and professionals.

– Supplier/vendor management and services’ integration

– SIAM model

– main aspects of influence which make impact on a choice of a supplier, vendor, or a partner.

In the given assignments students can prepare there own IT service documents and upload them for trainer’s verification. The assignments are optional.

As your trainer, I am always glad to give my feedback on your request.

Course Curriculum

Chapter 1: IT – Business Alignment

Lecture 1: IT – Business Alignment

Chapter 2: IT Service Demand management

Lecture 1: IT Service Demand management

Chapter 3: IT Services Catalog management

Lecture 1: Service catalog structure

Lecture 2: Service catalog example

Chapter 4: Service level management: SLA and OLA

Lecture 1: SLA structure and options

Lecture 2: OLA goals and structure

Lecture 3: Integrating products and services from different suppliers and vendors

Lecture 4: SLA and OLA examples

Instructors

Danil Dintsis
Project and IT Service management trainings

Rating Distribution

1 stars: 8 votes

2 stars: 9 votes

3 stars: 17 votes

4 stars: 26 votes

5 stars: 25 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!