Freshdesk Fundamentals for New Agents

Freshdesk Fundamentals for New Agents, available at Free, has an average rating of 4.45, with 6 lectures, based on 476 reviews, and has 5317 subscribers.

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You will learn about Freshdesk Ticketing Customer support This course is ideal for individuals who are Customer support agents or Support managers It is particularly useful for Customer support agents or Support managers.

Enroll now: Freshdesk Fundamentals for New Agents

Summary

Title: Freshdesk Fundamentals for New Agents

Price: Free

Average Rating: 4.45

Number of Lectures: 6

Number of Published Lectures: 6

Number of Curriculum Items: 6

Number of Published Curriculum Objects: 6

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Freshdesk

Ticketing

Customer support

Who Should Attend

Customer support agents

Support managers

Target Audiences

Customer support agents

Support managers

As an agent in Freshdesk, you want to get started and be productive from day one. With this course, you can achieve just that.

Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering –

Basics of ticketing – Learn how to work with tickets and become familiar with the various ticket properties.

Understanding the ticket list page – Learn how to work with tickets in bulk.

Advanced ticketing options – Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.

Working with customer information – Learn how to create, edit and merge customers.

Working with your knowledge base – Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: What is Freshdesk?

Chapter 2: Ticketing

Lecture 1: Basics of ticketing

Lecture 2: Understanding the ticket list page

Lecture 3: Time saving tricks or agent automations

Chapter 3: Advanced Ticketing

Lecture 1: Advanced ticketing – Part 1

Instructors

Freshworks Academy
Learning community

Rating Distribution

1 stars: 3 votes

2 stars: 8 votes

3 stars: 62 votes

4 stars: 168 votes

5 stars: 235 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!