Introduction to Service Management with ITIL 4

Introduction to Service Management with ITIL 4, available at $139.99, has an average rating of 4.49, with 24 lectures, 6 quizzes, based on 76735 reviews, and has 197505 subscribers.

You will learn about Describing the ITIL framework Understanding real-world examples Applying ITIL 4 to your organization Discuss ITIL 4 concepts with confidence This course is ideal for individuals who are Students who require a basic understanding of the ITIL framework or Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations or IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement or Anyone who has an interest in the ITIL framework It is particularly useful for Students who require a basic understanding of the ITIL framework or Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations or IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement or Anyone who has an interest in the ITIL framework.

Enroll now: Introduction to Service Management with ITIL 4

Summary

Title: Introduction to Service Management with ITIL 4

Price: $139.99

Average Rating: 4.49

Number of Lectures: 24

Number of Quizzes: 6

Number of Published Lectures: 24

Number of Published Quizzes: 6

Number of Curriculum Items: 30

Number of Published Curriculum Objects: 30

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Describing the ITIL framework

Understanding real-world examples

Applying ITIL 4 to your organization

Discuss ITIL 4 concepts with confidence

Who Should Attend

Students who require a basic understanding of the ITIL framework

Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations

IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement

Anyone who has an interest in the ITIL framework

Target Audiences

Students who require a basic understanding of the ITIL framework

Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations

IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement

Anyone who has an interest in the ITIL framework

IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL? framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certificationin the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.

Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Welcome

Lecture 2: Download the Study Guide

Lecture 3: 4th Industrial Revolution

Lecture 4: Service Organizations

Chapter 2: Service Management

Lecture 1: Service Management

Lecture 2: Value

Lecture 3: Organizations and People

Lecture 4: Services and Products

Lecture 5: Service Offerings

Lecture 6: Service Relationships

Lecture 7: Outcomes

Lecture 8: Costs

Lecture 9: Risks

Lecture 10: Utility and Warranty

Chapter 3: The Basics of ITIL 4 (BONUS SECTION)

Lecture 1: Four Dimensions of Service Management

Lecture 2: Service Value System

Lecture 3: Guiding Principles

Lecture 4: Service Value Chain

Lecture 5: Continual Improvement

Lecture 6: The 34 Practices

Lecture 7: Putting It All Together

Chapter 4: Practice Exam

Lecture 1: ITIL 4 Foundation Exam

Chapter 5: Conclusion

Lecture 1: ITIL Certification Path

Lecture 2: BONUS: Conclusion

Instructors

Jason Dion ? 1.8 Million+ Enrollments Worldwide
CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2, ITIL

Dion Training Solutions ? ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management

Dion Training Solutions ? ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management

Rating Distribution

1 stars: 403 votes

2 stars: 899 votes

3 stars: 8115 votes

4 stars: 30864 votes

5 stars: 36454 votes

Frequently Asked Questions

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